Effective Date: 11/2024
SunnyPaws LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name, address, phone number, and email address.
- Payment details for processing transactions.
- Emergency contact information.
1.2 Pet Information
- Pet name, breed, age, and medical history.
- Behavioral traits, dietary needs, and vaccination records.
1.3 Usage Data
- Information about your interactions with our website, including IP address, browser type, and pages visited.
2. How We Use Your Information
We use your information for the following purposes:
- To provide pet sitting, dog walking, and pet medical services.
- To communicate with you about appointments, updates, and service changes.
- To process payments and refunds.
- To ensure your pet’s health and safety while in our care.
- To improve our website, services, and customer experience.
3. Sharing Your Information
We do not sell or share your personal information with third parties, except:
- Service Providers: For payment processing, appointment scheduling, or similar functions.
- Veterinary Clinics: In the event of a medical emergency involving your pet.
- Legal Requirements: When disclosure is required by law or to protect our rights and safety.
4. Data Retention
We retain your information only for as long as necessary to provide services or comply with legal obligations. Once no longer needed, we securely delete or anonymize your data.
5. Data Security
We implement industry-standard measures to protect your information, including:
- Secure storage of physical and electronic records.
- Encryption of sensitive data